Course duration: 4 days
For Supervisors, Team Leaders and Foreman
Day 1 – Introduction
- Application of the programme to the workplace
- Principles of supervision
- Introduction to supervisory skills
- Roles and responsibilities of a supervisor/foreman
Day 2 – Communications
- Planning, organising and controlling jobs
- Practical exercise
- Introduction to work based assignment and instructions
(Minimum 2-week gap between Day 2 and Day 3)
Day 3 – Problem solving and decision making
- Teamwork
- Presenting information
- Introduction of customer service
- Appreciation of cost control and reducing waste
Day 4 – On the job training, instruction & coaching
- Health and safety at work
- Presentation of assignments (with employer representatives in attendance if appropriate)
Assessments will be by:
- Full attendance of the 4 days (30 hours)
- Exercises and case study involvement during the programme
- The submission assessment of an individual work based assignment
- The presentation of the work based assignment report
Note: the order and content maybe depending on the trainee’s experience and types of business etc.
£1184.50+VAT Per Delegate
